ESM

OpenSys Efficient Service Machines (ESMs) are excellent solutions for banks, insurance and utility companies to enhance their customer service, reduce operation cost, and provide focused marketing information.

ESMs are non-cash dispensing, multi-function self-service machines that handle cheque deposits and payment of bills using cheques, cash, credit and debit cards. For many organisations, these transactions are of low value, labour intensive and increasingly costlier to process using human resources. By automating these transactions and moving the queue at the counter to ESM self-service centres, these human resources can focus on selling products and building customer relationships.

Customers, on the other hand, will have access to faster services at any convenient time, as self-service centres may be open 24 hours.